Beadream Privacy Policy
Developer / Operating entity: Shenzhen Harbor Cross-border E-commerce City Service Center Co., Ltd.
Registered address: Floor A12, Building 1, Shenzhen Software Industry Base, Nos. 81, 83 & 85 Gaoxin South 10th Road, Binhai Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Contact person: Huang Yuanchao
Phone: 13145854135
Customer service email: 2957466369@qq.com
Beadream ("we") attaches great importance to users' privacy and personal information protection. When you use the Beadream App and related services, we may collect and use information about you as required by specific functions. This Policy explains how we collect, use, store, share and protect your personal information, and how you can manage your personal information.
Please read and understand this Policy carefully before using Beadream. By clicking "Agree", registering, logging in, or continuing to use Beadream's services, you acknowledge that you have understood and agreed that we may process the relevant information in accordance with this Policy.
1. How We Collect and Use Your Personal Information
1. Account registration, login and identity verification: When you register or log in to Beadream, depending on the method you choose, we collect information such as your mobile phone number, SMS verification code, account, nickname, avatar, encrypted password, login status, device identifier, IP address and operation logs, which are used to create your account, verify your identity, safeguard account security and maintain your login status. You may also browse some public content in guest mode, but certain functions — publishing, purchasing, favoriting, commenting, direct messaging, orders and device management — require you to log in first.
2. Profile and privacy settings: When you complete your personal homepage or use privacy settings, we may collect information such as your nickname, avatar, bio, homepage visibility, follow-list display settings, comment permissions, direct-message permissions and recommendation authorization, which are used to display your personal homepage, support community interaction and implement your privacy preferences.
3. Creation, pattern recognition and material uploads: When you use functions such as image-to-bead-pattern conversion, pattern recognition, material uploads, publishing works or saving drafts, we may process the images, patterns, work titles, descriptions, categories, tags, prices, draft content, recognition results and generated pixel data that you actively select or upload. The relevant images may come from your photo album or be taken with the camera, subject to your authorization and active selection. Offline OCR and local image processing are performed on your device wherever possible; when you choose to upload, publish, submit for review, share, purchase or save to the cloud, the relevant content is uploaded to our servers.
4. Community interaction: When you publish works, comment, like, favorite, follow, send direct messages, report content or participate in activities, we collect the text, images, interaction records, target object IDs, publication times and review statuses you submit, which are used for content display, interaction notifications, content moderation, dispute handling and community safety.
5. Store, membership, Beans and payment: When you purchase products, patterns, materials, membership or Beans services, we collect information such as order details, product information, payment amounts, payment channels, payment statuses, transaction reference numbers, discount information, membership benefits and Beans transaction records, which are used for order creation, payment verification, benefit issuance, after-sales handling and financial reconciliation. The payment process may be completed by third-party payment institutions such as WeChat Pay and Alipay, which process the necessary payment information according to their own rules.
6. Delivery, refunds and after-sales service: When you purchase physical products, apply for refunds, contact customer service or submit feedback, we may collect the recipient's name, contact phone number, shipping address, courier company, tracking number, refund reason, refund description, refund evidence images, customer service communication content and contact information, which are used for shipping, logistics tracking, refund review, after-sales service and dispute resolution.
7. Bead-art device connection and Bluetooth control: When you connect a bead-art device via Bluetooth, send patterns, adjust brightness, manage device names, upgrade firmware or read device status, we may process information such as Bluetooth device names, device identifiers, connection status, service characteristic values, firmware versions, device dimensions, sending records and device maintenance records. On Android, the system may require Bluetooth and location permissions during Bluetooth scanning and connection; the location permission is primarily required by the system to allow discovery of nearby Bluetooth devices. We will not use this permission to actively collect your precise geographic location for profiling or advertising.
8. Local cache and runtime logs: To improve your experience, we may store login credentials, drafts, image caches, language and region settings, device connection status, temporary files and error logs locally on your device. You can clear the cache, log out or delete some local data from the system settings or the relevant pages within the App.
9. Security risk control and service stability: To protect the security of accounts, transactions, content and systems, we may collect device model, operating system version, App version, network status, IP address, request times, API access logs, exception logs and crash information, which are used to detect abnormal logins, API attacks, cheating, malicious publishing, payment anomalies and system failures.
2. Permission Requests and Usage Scenarios
1. Camera permission: Used to photograph works, materials, patterns or refund evidence. If denied, you can still use functions that do not depend on the camera.
2. Photo album / storage permission: Used to select images, save or read local works, recognize patterns, upload materials, publish to the community, upload refund evidence and cache images. If denied, the relevant image selection, upload or saving functions may be unavailable.
3. Bluetooth permission: Used to search for, connect and control bead-art devices, and to send patterns or configurations to devices. If denied, device connection and control functions cannot be used.
4. Location permission: On some Android systems, Bluetooth scanning is tied to the location permission. Beadream requests this permission primarily to discover nearby Bluetooth devices. Unless we explicitly prompt you and obtain your consent, we will not actively collect your precise location for other purposes.
5. Network permission: Used for account login, content loading, image upload, order payment, customer service feedback, data synchronization, version updates and security verification.
6. Install applications permission: Used to guide installation of App update packages. If denied, you may need to update manually through other means.
7. Notification permission: Where supported by the system and authorized by you, we may use it to send you reminders about orders, content review, interactions, system announcements or customer service replies. You can turn off notifications in the system settings.
3. How We Share, Transfer and Publicly Disclose Personal Information
1. We will not sell your personal information to unrelated third parties.
2. To provide necessary functions, we may share necessary information with the following types of partners: payment institutions, to complete payments and refunds; cloud storage or server service providers, to store images, works, orders and logs; SMS service providers, to send verification codes; logistics companies or merchants, to complete shipping, delivery and after-sales service; and content moderation, risk control or security service providers, for content safety, account security and system stability.
3. We only share the minimum information required to complete the relevant functions, for lawful, legitimate, necessary and explicit purposes, and we require our partners to protect your personal information in accordance with our agreements and applicable laws and regulations.
4. In the event of a merger, division, acquisition, asset transfer or similar transaction involving the transfer of personal information, we will require the new holder to remain bound by this Policy, or we will seek your authorization and consent again.
5. We may disclose relevant information as required by law when compelled by laws and regulations, litigation, regulatory or judicial authorities, or when necessary to protect the legitimate rights and interests of users, the platform and the public.
4. Third-Party SDKs and Services
Beadream may integrate third-party SDKs or services according to its actual functions. The types currently or potentially involved include: WeChat Pay, Alipay, SMS verification code services, cloud server / object storage services, the system WebView / browser engine, open-source components related to offline OCR, system Bluetooth capabilities, and App update and installation capabilities. Third-party services process relevant information according to their own privacy policies. We make reasonable efforts to assess the security of third-party services and use them only to the extent necessary to implement the relevant functions.
If SDKs for login, statistics and analytics, crash monitoring, advertising, push notifications, maps or location are added in the future, we will update the explanation in this Policy or within the App in an appropriate manner.
5. How We Store and Protect Personal Information
1. We retain your personal information for the shortest period necessary to achieve the purposes described in this Policy, unless otherwise required by laws and regulations or authorized by you.
2. Accounts, orders, transactions, after-sales records, content moderation records, financial records and security logs may be retained for longer periods due to legal and regulatory requirements, transaction security, dispute handling or audit needs.
3. We employ reasonable security measures — including access control, encrypted transmission, permission isolation, log auditing, and backup and recovery — to protect personal information against unauthorized access, public disclosure, use, modification, damage or loss.
4. The internet environment is not absolutely secure. If a personal information security incident occurs, we will take remedial measures as required by laws and regulations and notify you via in-app notifications, announcements, SMS, email or other reasonable means.
6. How You Manage Your Personal Information
1. You can view or modify your avatar, nickname, personal profile, privacy settings, shipping addresses, cache, language and region, and other information within the App.
2. You can manage permissions such as camera, photo album, Bluetooth, location and notifications in the system settings. After a permission is turned off, the related functions may no longer be available, but other functions are not affected.
3. You can clear the login status on the current device by logging out. You can also contact customer service or use in-app feedback to request access to, correction or deletion of your personal information, account cancellation, withdrawal of authorization, or a copy of your personal information. After verifying your identity, we will handle your request within the time limits required by laws and regulations.
4. For works, comments, materials, marketplace products or profile information that you have actively published, you can edit, delete, hide or request processing of them according to the capabilities of the relevant pages. To safeguard transaction security, content moderation and dispute handling, some records may not be immediately deleted from backup or audit systems, but we will restrict their continued use.
7. Protection of Minors
Beadream is primarily intended for users with the corresponding capacity for civil conduct. If you are a minor, please use our services with the consent and guidance of your guardian. Content that legally constitutes children's personal information will be protected in accordance with applicable laws and regulations. If a guardian discovers that a minor has provided personal information to us without consent, the guardian may contact us through the channels listed in this Policy.
8. Policy Updates
We may update this Policy based on product functions, laws and regulations, or operational circumstances. In the event of material changes, we will notify you through App pop-ups, in-site notifications, page announcements or other reasonable means. The updated Policy takes effect on the indicated effective date. If you do not agree with the updates, you may stop using the relevant services; your continued use of the services will be deemed acceptance of the updated Policy.
9. Contact Us
If you have any questions, comments, complaints, reports or rights requests regarding this Policy or personal information protection, you can contact us through the following channels.
Company: Shenzhen Harbor Cross-border E-commerce City Service Center Co., Ltd.
Registered address: Floor A12, Building 1, Shenzhen Software Industry Base, Nos. 81, 83 & 85 Gaoxin South 10th Road, Binhai Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Contact person: Huang Yuanchao
Phone: 13145854135
Customer service email: 2957466369@qq.com
After receiving your request and verifying your identity, we will handle it promptly in accordance with applicable laws and regulations.